I am going to tell you a tale of some of the best customer service I’ve ever received. Without fail, Sephora has provided excellent customer service – and this time, I didn’t even know I needed customer service!
Last Wednesday, I decided to take advantage of this month’s Everlasting Flash Deal and get early access to one of Kat Von D Cosmetics new line of Everlasting Lip Liners ($18 each). The deal was for “Lolita”, so of course I had to have it. I also ordered one of the new Everlasting Lip Liquid Shades ($20)- “Miss Argentina” (in homage to the character from Beetlejuice). The very next morning, I noticed an email that my order for “Lolita” had been resubmitted. Weird. I didn’t really think about it much, but on the way home from work, I got a call from Sephora Customer Service. It seems that they accidentally sent me a “Lolita II” Lip Liner instead of “Lolita”, so they sent me the right one as soon as the error was discovered. When I asked what to do with the “Lolita II”, she just…to just keep it. THEY LET ME KEEP IT…free ya’ll. I think I even got points for it.
…and this is why I LOVE Sephora. Rouge for life.
Oh yeah, for samples, I got a card with Urban Decay Optical Illusion Complexion Primer (I’ve been wanting to try this so bad!) and 2 shades of Urban Decay Naked Skin Weightless Ultra Definition Makeup (shades are 2.5, 5.0 and 8.0 – I wear 3.5, so not very useful), Shiseido Benefiance WrinkleResist24 and Belif The True Cream – Aqua Bomb (one of my faves). I also used a code to get a deluxe sample of Kate Somerville EradiKate Acne Treatment (this shit is powerful and turned my skin into lizard scales after a single use; it’s 3% sulfur, so I’ll be saving for BAD breakouts).
The 15% off spring event is next week…need to dig through the couch for change…